You Can Say Goodbye
– the Way You Want To

What we’re doing to ensure you are still able to
say a personal and special farewell during
these especially testing times.

Experiencing the loss of a loved one is difficult at any time – and even more so during the current pandemic. Families are understandably fearful of being unable to say their proper goodbyes to loved ones – and being left in a suspended state of grief.
During these uncertain times, we are being asked more questions than ever. Here, we aim to provide some answers, while sharing how we at Kevin Lownds Funeral Services can care for you and your loved ones – whether their passing has been deemed COVID-19 related or not.

Visiting your loved one in our chapel of rest
We are still allowing visits to your loved one in our chapel of rest. To conform with current guidelines, we are restricting visits to two people at a time, with time in between each visit to ensure we are able to clean before anyone else enters the chapel of rest – this is to protect both you and our staff.
We ask that anyone attending adheres to social distancing guidelines.
This complies with advice given by our governing body SAIF (The National Society of Allied and Independent Funeral Directors)

Preparation
Embalming, if requested, is still available for all our clients. And we are still able to dress your loved ones in the clothes you provide, wash and style their hair, and apply makeup – all at your request.

Keepsakes – fingerprints & locks of hair
Because of our hygienic care treatments, we are still able to offer inked fingerprints and locks of hair from your loved one as keepsakes.

Speaking to our funeral director and our celebrant
We are offering communication via FaceTime, WhatsApp video call, Zoom or Skype to ensure our families still get face to face communication and know our faces before the day of the funeral. We are happy to talk people through how exactly to use the above methods of contact, if anyone is unsure; however, if this is not your preferred method, telephone calls and emails are also an option.

Transport

The hearse and limousines we use are fitted with a clear screen shield to protect you and our drivers. Notably, a limousine can only carry passengers from the same household – and therefore a second limousine will be provided free of charge during the pandemic restrictions to allow those people from a second household who would have normally shared the first car.

Video live stream access
We understand that choosing the 10 people who may attend – as per lockdown restrictions – can be extremely difficult, so we are providing a live stream for all crematorium held services, which can be accessed by up to 150 people. Once again, during the pandemic, we will absorb the cost of this service to ensure mourners who are unable to attend in person can pay their respects as they view and hear the service.

Order of service
Orders of service are still available to order; as usual, these are designed and printed, but you may wish for us to order a larger quantity to send out as a keepsake for those unable to attend in person. Upon request, we can also email a PDF of the order of service, which can be forwarded to those following the service via live stream.

Taking the service
Our Celebrant or a member of the Clergy of your choosing will be able to take the service in the crematorium or at the graveside. We will also prepare music and hymns on your behalf and ensure graveside services all have music; we know what an important part of the service this is to many people.

Bearers
We are happy for you to select bearers for the funeral; we understand that taking your loved one on their last journey can feel like an important part of the farewell process. We will be with you all the way and will talk the chosen bearers through the process first. We will also be on hand should those chosen feel unable to bear.

Sanitising
At each funeral service we will be offering hand sanitizer to the allowed number of attendees on the way in and the way out of the service. Crematoriums are also taking the time between each funeral to sanitize all areas to ensure the safety of mourners and staff.

Registering a death
During the pandemic a remote registration system means there is no face-to-face contact needed for registering the death. The information required to enable you to do this will be given to you by your GP or the hospital. Should you find yourself unable to register remotely, or without the means to access this facility, we can do this on your behalf.

Accepting donations on the family’s behalf
To reduce the risk of surface-to-surface contamination, donation boxes will not be in use. However, we are happy for donations to be sent to our funeral home where we can collate and present these to the chosen charities or forward them to you.

Flowers
We are still able to arrange floral tributes on your behalf from our trusted florists; you can discuss designs during the arrangement process. Any family members or friends wishing to purchase floral tributes can call our office number and we will be happy to help.

When lockdown has been lifted and it is deemed safe for us to do so, we would be more than happy to make further arrangements to support you in arranging a ceremony or wake so you may have the time to both mourn and celebrate the life of your loved one with those who mattered most to them.

Following guidelines from SAIF – the National Society of Allied and Independent Funeral Directors.
Taking precautions, understanding the virus, and where the dangers are.

We will give your loved one, you and your family an extremely high quality and individual service.
We truly are a family business. This is our family looking after your family.