Couldn’t fault anything about the day. Kevin and his staff made it easier for us as a family pure professionalism from start to Finnish treated very one with the upmost dignity.a massive thank you.
I wish there were more stars to tick as this family run funeral directors deserve it.
What an absolutely amazing service Kevin and the team provide.
From the first visit with Jacqui to start the process she made use feel comfortable and at ease. The planning was so seamless and Jacqui picked up on things at this meeting to make our Dad’s day even more special.
Nothing was too much trouble from the special requests we had down to the fantastic floral arrangements we requested.
I would never use anyone else they made a sad day more bearable.
Our Dad didn’t like a fuss but would have been overjoyed with his day.
Thank you Jacqui, Jane, Kevin and the team.
Well Kevin Lownds and his beautiful family run Funeral business are by far the best you can get.
I lost my beautiful dear Cousin in September I was worried sick about the funeral as I have never arranged one before however I have been to many.
Kevin and his family put me at ease from the very first moment I met with them.They guided me every step of the way, as far as funerals go it was lovely from start to finish.The attention given to every detail is outstanding. I would highly recommend everybody to use Kevin Lownds Funeral Service as you will not be dissapointed.
Thank you so much to Kevin and his family for everything you have done for me and my family and for taking such great care of my Cousin.
I can’t fault Kevin and his family one bit with how they arranged my grandma’s funeral from start to finish. None of us live locally so we had to do a lot of the arranging over email and telephone which was done very professionally and compassionately by Kevin.On the day of the funeral, Jacqui was exceptional in how she dealt with us and nothing was too much trouble. The ashes internment was also well organised and a lovely service. Highly recommended.
Kevin and family conducted my late father-in-laws funeral. They are the most caring and supportive Funeral Directors. They were professional in every single way, I do not know how to begin to thank them, for making such a very difficult day, and turning it into something very special, that truly is a very rare and special gift of an amazing Funeral Director. No amount of words can ever be enough to thank you.
Kevin and his family were amazing when my dad recently passed. Having no experience of arranging a funeral before they made it completely stress free. They were so respectful and kind from the first phone call. The service Jayne conducted was beautiful and very personal, Jacqui designed a perfect order of service with lovely touches that they picked up on during the visit to make the arrangements and Kevin was kind, considerate and reassuring throughout. I really can’t recommend them enough, they were just brilliant, thank you so much.
Kevin and his family have witnessed my Nan and Grandads final journey with us. They are such amazing people who have taken care of our loved ones like they’re their own. I cannot thank you for all the support you have given me and my family at such heartbreaking times. The level of respect we have for you is huge. Thank you so so much for everything and making Nan and Grandads last wishes a reality. Thank you to Jayne Lownds for the way you carry out the service and for going the extra mile for families at such a hard time xxx
When my grandma died it was a hard time for us all. Kevin and the girls immediately took any stress away from us. They were attentive, warm and compassionate at all times. We felt that my grandma was safe in their hands and this gave us great comfort and strength. From the beginning to the end they did everything we asked for and more and were always there to support. The funeral was filled with so much love and honestly was perfect. There was always so much respect for my grandma which we really appreciated and valued. We will be forever grateful. Thank you so much 💖
This amazing family of undertakers have taken the best care of both my parents, they passed away within 9 months of each other- a total heartache to say the least. They respected both my parents on their journey from their homes on the days they left for Heaven. The care and dignity shown to both my parents was of the most highest, respectful standards. They took myself and my family members into their care too as they took the time to listen to our wishes for both our parents, they made sure that all those little personal touches were present, they took the time to know my parents, my Mum they had never met beforehand yet, the funeral in the height of Covid was the most perfect service, the little things mean so much to this amazing family in order to make us, as a family content and proud. The Family had met my Dad after my Mum passed away and they made his funeral again so perfect. No detail was missed thanks to the Lownds Family, they understand the need for families to cherish their loved ones especially in death and their aftercare is just as important. I would always recommend Kevin Lownds Funeral services to anyone, many people for both my parents funerals have commented about the high standards they themselves deliver. I wish to thank Kevin, Susan, Mark, Jacqui & Jayne Lownds for all their care, professionalism, respect, time; for listening and being on the end of the phone whenever we needed to hear a friendly voice or to ask them to tell Mum or Dad that we love and miss them. Nothing is too much trouble for them, they are a wonderful Family who become your friends. Thank you from the bottom of my heart.
The organisation of Mums Funeral, delivered to the letter with listening and empathy.The understanding of us as people and how we were feeling at different times throughout the process. There were personal touches aplenty and guidance where needed. 100% recommended, A lovely family business doing a lovely job.
Following my husbands death, Kevin Lowndes was contacted at my request by the care home.
From the first call I received from Kevin I felt confident with his calm and friendly manor. On meeting him this proved to be the case. He was so easy and patient to talk to.
He guided me through the various options and offered practical advice but with no pressure.
Kevin Sue Jacki Jayne and Kerry took care of everything from the funeral to arranging the after service venue and catering. All I had to do was choose the menu option.
From the order of service to the montage, everything was perfect.
Subsequent contacts with the family were so relaxed and informal, yet professional, it felt like talking to friends.
The care they took with my husband while he was in their care shows their passion and commitment to their profession.
His hair had been washed and I have never seen his glasses so clean!
The day of the funeral showed their attention to detail, everything was as I would have wanted.
Since then so many people have commented on the occasion saying how impressed they were.
I would and certainly will recommend Kevin and his family.
Thank you all so much, you helped me at the most difficult time in life.
Absolutely outstanding services – Great prices, really welcoming friendly bunch of staff. Really helped me at my lowest and didn’t let me worry about a thing. For a funeral service, they go above and beyond. Thank you, thank you, thank you!
When a very special person in your life passes away, you want to feel that they will be cared for in the best possible way. The Lownds family provided an outstanding service at every stage, helping us to navigate our way through a very difficult time. My mum was treated with dignity and respect and the warmth and compassion shown to us, her family was truly amazing. The Chapel of Rest was serene and peaceful with a beautiful backlit window effect, just as mum wanted. The flowers were absolutely stunning, a true reflection of my beautiful mum. On arrival at Birches Remembrance Park and Crematorium, Lach Dennis, the Lownds family team lead the way to ensure everything was just perfect. As a family, we only got one chance to get this right and with the professionalism and attention to detail provided by the Lownds team, that’s exactly what we did. Thank you so much.
What can I say.
At what has undoubtedly been the most stressful time of my life, my dad’s funeral arrangements were handled with care and love and professionalism, that reduced so much of that stress. Nothing was too much effort, and they provided advice and support that was second to none.
I simply cannot thank them enough for everything. More importantly, I’d recommend them to my friends and family in a heartbeat!
Kev, Sue & Family are so lovely. Very warming people to talk to during difficult times. You get a very homely feel as soon as you walk into the premises, which instantly relaxes you. Highly recommended.
When someone close to you dies, having to arrange their funeral will probably be one of the most difficult challenges you have to face in life. We’re here for you in your time of need day or night. We are available 24 hours a day, every day of the year offering a personal service to the families of Newcastle-under-Lyme and Stoke-on-Trent.